Frequently Asked Questions
We offer free shipping at Little Lona within the continental United States. Additional shipping charges may apply to Hawaii and Alaska.
2. What are your hours of operation?
Feel free to call us at 1 (888) 521-1613 Monday - Friday 9 am - 5 pm CST or send us an email any time at firstname.lastname@example.org
3. What is your return policy?
Please check out our return policy page for any questions regarding returns, damages and refunds.
4. Are there any exclusions on the discount codes?
Stokke, Joolz, dadada, Anewall, Wonderfold Wagon, Upang, Missoni Home, Magnolia Home, BabyZen, Wiwiurka, Maileg, Piccalio, Marley+Malek, and Nico and Yeye are excluded from the 10% Welcome Offer and discount codes. Gift cards are also excluded.
5. How long do items take to ship?
Most items ship within two days. However, please allow 4-8 weeks for furniture and custom handmade items to be delivered. This includes Gray Malin Cloth and Company, Nico & Yeye, Milton & Goose, Newport Cottages, Bermbach, Piccalio, Kutikai.
6. Do you ship internationally?
Please reach out to email@example.com for a custom quote for international shipping.
7. I ordered a Pre-Order, what's next?
We will keep you up to date on the status and shipping timeline of your item. As soon as this item is back in stock we will ship your item. Payment is required to hold your place in line for pre-orders. If you have any questions please reach out to us at firstname.lastname@example.org.
8. Do you offer expedited shipping?
If you need expedited shipping please reach out to email@example.com for a quote.
9. How does the Little Lona Loyalty Program Work?
Little Lona Loyalty allows you to earn points for every dollar you spend. You can then redeem these points for discounts on future purchases. Check out the Little Lona Loyalty pop up at the bottom left of your screen to view your account and discounts.
10. How can I leave a review?
We love reviews. You can leave a review on the product page for the item that you bought. We also love reviews on TrustPilot. Thanks for giving us feedback.
11. Where is Little Lona located?
Little Lona is based in Dallas, TX
12. Where can I follow Little Lona on social media?
We love followers - come find us on instagram @shoplittlelona
13. How can I make a change to my order?
Please contact firstname.lastname@example.org to make changes to your order prior to the order shipping.
14. How can I add a gift message to my order?
Please reach out to email@example.com and request for a gift message to be added to your order.
15. Does Little Lona Price Match?
Little Lona has a price match guarantee. Should you find something priced lower somewhere else please send us the information and we would be glad to honor that price. Prior purchases are not eligible for price adjustments.
16. Do Maileg products have any shipping exceptions?
Yes, Maileg Inc items can be shipped to all states in the US excluding Pennsylvania and Ohio. These states have laws against using recycled polyester in stuffed toys.
Do you have a question that is not listed here? Please send us an email at firstname.lastname@example.org and we would be glad to assist.